Patient Access Representative - Clinic

RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.

RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.

RiverView is an Equal Employment Opportunity employer. 

Position: Patient Access Representative - Clinic

Schedule: Full-Time (1 fte) - 80 hours per pay period
Clinic hours: Monday-Friday 7 AM - 7 PM

Pay Range: $20.06 - $28.08 (D.O.E - dependent upon experience)

Job Status: Non-Exempt/Hourly, benefitted position

River View Health has an opening for a full time (80 hours every 2 weeks) Patient Access Representative - Clinic.    This position would cover shifts between 7 a.m. – 7 p.m. in our Crookston Clinic and would have a weekend rotation once every 6 weeks from (9 a.m. - 1 p.m.). 

The Patient Access Representative:

• Answers phones and schedules patients.
• Greets and registers patients while collecting and accurately entering all information required for visit.
• Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.
• Performs insurance verification either real time or manual verification for eligibility.
• Performs point of service, collection of co-pays and other patient liability..
• Obtains signatures for all necessary documents.
• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
• This position will be cross trained to the Emergency Department for Patient Access responsibilities in that area when needed.

Required:

• Minimum two (2) years of customer service experience
• Ability to sit, stand or walk for long periods of time

Preferred:

• Experience in health care setting
• Proficiency with Microsoft Office
• 1+ years of experience in a Patient Access setting
• 1+ years of experience with an Electronic Medical Record such as Epic
• Basic knowledge of medical terminology and medical insurance

Competencies:

• Ensure accurate data entry for patient registration and scheduling
• Ability to work effectively in a team environment
• Good communication skills (verbal & written), organization, leadership, and problem-solving