Patient Access Representative (float)

RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.

RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.

RiverView is an Equal Employment Opportunity employer. 

Location: Crookston Clinic 
Schedule: 72 hours per two-week pay period
Clinic hours: Monday-Friday 7 AM - 7 PM

Pay Range: $20.15 - $28.22; includes competitive benefits package

Job Status: Non-Exempt/Hourly, eligible for over-time

River View Health has an opening for a full time (72 hours every 2 weeks) Patient Access Representative (clinic float) This position would cover shifts between 7am-7pm and support all Riverview Health clinics. 

• Answers phones and schedules patients for initial of follow-up appointments
• Greets and registers patients while collecting and accurately entering all information required for visit.
• Supports quality by making updates and corrections to work queues
• Communicates clearly and effectively with patients and families, physicians, clinicians and insurance companies.
• Performs insurance verification either real time or manual verification for eligibility.
• Performs point of service, collection of co-pays and other patient liability.
• Obtains signatures for all necessary documents.
• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
• Provides support to multiple clinics as float representative

Required:

• Minimum two (2) years of customer service experience
• Ability to sit, stand or walk for long periods of time

Preferred:

• Experience in health care setting
• Proficiency with Microsoft Office
• Experience in Patient Access and/or Epic
• Basic knowledge of medical terminology, insurance