Patient Access Representative - Emergency Department

RiverView Health, is a community owned, membership based non-profit organization that was formed in 1898 and continues to be the sole community hospital in Crookston, MN.

RiverView Health operates a 25 bed Critical Access Hospital, RiverView Recovery Center; a chemical dependency outpatient treatment program, RiverView Home Care and five primary care and specialty clinics in the hospitals service area.

We have a robust scholarship program for those furthering their education in a medical field, excellent benefits, and a friendly work environment. Full-time benefits include health insurance, free single vision and basic dental insurance, life insurance, long-term disability and short-term disability, and employer HSA contributions. Other benefits include employer pension matching, shift differential, incentive/premium pay, free annual biometric screening and paid volunteer time off.

RiverView is an Equal Employment Opportunity employer. 

River View Health has an opening for a full time (80 hours every 2 weeks) Patient Access Representative – Emergency Department . Position shall cover shifts between 3 p.m. – 11 p.m. in our Crookston Hospital and would have a weekend rotation. The Patient Access Representative:

• Answers phones and schedules patients.
• Greets and registers patients while collecting and accurately entering all information required for visit.
• Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.
• Performs insurance verification either real time or manual verification for eligibility.
• Performs point of service, collection of co-pays and other patient liability.
• Obtains signatures for all necessary documents.
• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
• This position may be cross trained for Patient Access responsibilities in other areas when needed. 

Salary range is $19.01 - $26.62 per hour and starting wage is dependent on experience and shift differential is paid for working evening or night shifts.  

• Minimum two (2) years of customer service experience is required.
• Experience in Patient Access and/or Epic is preferred.
• Basic knowledge of medical terminology, insurance preferred.
• Ability to sit, stand or walk for long periods of time
• Positive personality and teamwork at all times are expected